At HappyHugo Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our mobile app, or play at our casino.
1. Who We Are
HappyHugo Casino is an online gaming platform dedicated to providing a safe and enjoyable experience for players in the United Kingdom. We operate in full compliance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Data: Name, date of birth, email address, phone number, and residential address.
- Identification Documents: Copies of ID, passport, utility bills, or other documents required for verification (KYC).
- Financial Information: Payment method details, transaction history, and deposit/withdrawal records.
- Technical Data: IP address, browser type, device information, operating system, and login times.
- Usage Data: Games played, betting history, bonus usage, and interactions with our website.
- Communication Data: Messages sent to our customer support team.
3. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your gaming account
- To process deposits and withdrawals
- To provide and improve our gaming services
- To verify your identity and prevent fraud
- To send you important account and promotional communications (you can opt-out of marketing at any time)
- To comply with legal and regulatory obligations (including anti-money laundering rules)
- To enhance your user experience and personalise offers
4. Legal Basis for Processing
We process your data based on:
- Performance of our contract with you
- Legal and regulatory obligations
- Legitimate business interests
- Your explicit consent (where required)
5. Sharing Your Information
We may share your data with:
- Licensed game providers and payment service providers
- Identity verification and fraud prevention agencies
- Regulatory authorities when legally required
- Professional advisers (legal, accounting, etc.)
We never sell your personal data to third parties.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyse site traffic and improve performance
- Deliver personalised content and advertisements
You can manage your cookie preferences through our Cookie Settings banner or your browser settings.
7. Data Security
We implement robust security measures including SSL encryption, firewalls, access controls, and regular security audits to protect your information. However, no system is completely infallible.
8. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details below.
9. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law (usually 6 years for gambling-related records).
10. International Transfers
Your data is primarily processed within the UK and EEA. Where transfers occur outside these regions, we ensure appropriate safeguards are in place.
11. Children’s Privacy
Our services are not intended for anyone under the age of 18. We do not knowingly collect data from minors. If we discover a user is under 18, we will close the account and delete their data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or website notice.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Email: privacy@happyhugo.com Live Chat: Available 24/7 on the website